Log in to the support portal and click New Ticket. Include what you were doing, what happened, any error messages, and the URL of the affected page. Response times: general enquiries within 1 business day, technical issues within 4 business hours, billing questions within 1 business day. For site-down emergencies, use the emergency contact provided in your onboarding documentation for the fastest response.
Include as much detail as possible: what you were trying to do, what happened instead, any error messages shown, and the URL of the affected page. Screenshots can be attached to the ticket after submission.
Ticket response times: General enquiries — 1 business day. Technical issues — 4 business hours. Billing questions — 1 business day. Urgent/site-down issues — use the emergency contact provided in your onboarding documentation for fastest response.